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Operational Co-ordinator (DAOS)
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First listed: December 2023

Based in Martlesham Heath, Ipswich

Full time (37.5 hours per week)

Salary: £27,624, plus 6% pension contribution and Perkbox membership


Closing date: 12/01/2024

Are you passionate about managing and developing services?

The core functions of the role are to support the Operational Manager in the successful delivery of services in line with contractual obligations and in accordance with ACT’s Operational Business Plan.


Due to the evolving nature of the services that we deliver, there may, in the future, be a requirement for Co-ordinators to adapt and support the delivery of other services within the organisation. At present though, we are seeking a Co-ordinator to oversee our Domestic Abuse services, including Domestic Abuse Outreach Support, Domestic Abuse Accommodation Triage and Domestic Abuse Specialist Support.


In doing so, much of your time will be utilised line managing Senior Practitioners, Intensive Support Officers and Volunteers. You will also be expected to support the Operational Manager in monitoring the performance of the service, compiling data to meet reporting requirements, ensuring adequate staffing cover and developing measures which will help towards the efficiency and effectiveness of the service. You may be required to hold a caseload, dependent on the needs of the service.


In achieving the above, the ability to effectively manage, motivate and deploy a team of staff and volunteers is more significant than Domestic Abuse knowledge. The role will involve ensuring that our policies and procedures are implemented, that staff are guided, supported and challenged through supervision and that resources are deployed in an effective manner, inclusive of supporting the Operational Manager to ensure activity is delivered in line with the agreed budget.


The collation of success stories and evidencing impact is key to the longevity of our services and you will be expected to play a pivotal role in collating and presenting evidence of good practise and positive outcomes. The role will also involve liaison with external agencies. You will need to be confident in facilitating multi-agency meetings and building effective working relationships with other agencies. In order to maintain our reputation as a trusted provider of services within the Domestic Abuse sector, we will expect you to promote and represent Anglia Care Trust to the highest level.

Please see attached Supporting Information, Role Description and Person Specification for more information.

ACT is an employer who believes in work-life balance, reward and recognition, and their personnel are their most valuable resource. Support and opportunities for personal development will be provided. For more information on why you should work for us, have a look at our 'Why Work for ACT' brochure below.

As part of our Recruitment Process, we commit to offering an interview to all Veterans seeking employment; service personnel during their resettlement phase; and care leavers.  We therefore recommend that you highlight this in your application.


In some instances we do reserve the right to close a vacancy earlier than the closing date, therefore early applications are encouraged.

Anglia Care Trust is committed to safeguarding and promoting the welfare of vulnerable adults and young people, is an equal opportunities employer which values diversity and expects all staff and volunteers to share this commitment. Successful applicants will be asked to apply for an Enhanced DBS Disclosure.

To apply for this, or any of our available roles, please complete the Application Form and Equality and Diversity Form and send to Caroline Patten at Unit 8 The Square, Martlesham Heath, IP5 3SL or email to

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