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Operational Manager
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First listed: June, 2023

Based in Martlesham Heath, Ipswich

Part time/Full time - 30 - 37.5 hours per week (working pattern to be arranged)

Salary: £33,731 (pro rata for part time), plus 6% pension contribution and Perkbox membership


Closing date: 03/08/23

Are you passionate about managing and developing services?


We are looking for an Operational Manager to manage our Advice and Guidance Services. Reporting to the Head of Operations and playing a key role within the ACT management team, the Operational Manager will liaise closely with a range of partners and be responsible for leading and developing a range of ACT’s Advice and Guidance Services. You will manage a team of Officers and Volunteers led by Operational Co-ordinators and will also be responsible for managing multiple budgets. You will need to be an inspirational leader and be able to motivate and support both paid and voluntary staff. 


Our Operational Managers oversee a range of services and the aim is for this role to manage some key services within our Advice and Guidance Team. As well as managing these services, the role will also involve service development and both raising and maintaining the funds required to deliver the services.


You will be expected to demonstrate leadership skills and innovative qualities. The team you manage will be knowledgeable and competent in their respective roles; hence the demands of the Operational Manager will not necessarily be linked with specialist knowledge, rather effective management. You will be responsible for advancing best practice within the team and sharing this across the management team.


As a manager, your key task is to ensure the best use of resources within the team as well as developing these resources where required.

Please see attached Supporting Information, Role Description and Person Specification for more information.

ACT is an employer who believes in work-life balance, reward and recognition, and their personnel are their most valuable resource. Support and opportunities for personal development will be provided. For more information on why you should work for us, have a look at our 'Why Work for ACT' brochure below.

As part of our Recruitment Process, we commit to offering an interview to all Veterans seeking employment; service personnel during their resettlement phase; and care leavers.  We therefore recommend that you highlight this in your application.


In some instances we do reserve the right to close a vacancy earlier than the closing date, therefore early applications are encouraged.

Anglia Care Trust is committed to safeguarding and promoting the welfare of vulnerable adults and young people, is an equal opportunities employer which values diversity and expects all staff and volunteers to share this commitment. Successful applicants will be asked to apply for an Enhanced DBS Disclosure.

To apply for this, or any of our available roles, please complete the Application Form and Equality and Diversity Form and send to Caroline Patten at Unit 8 The Square, Martlesham Heath, IP5 3SL or email to

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