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Service User Engagement Officer
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First listed: April, 2024

Based in Martlesham Heath, Ipswich

Full time - 37.5 hours per week

Salary: £23,768 plus 6% pension contribution and Perkbox membership


Closing date: 28/05/2024

Do you have what it takes to make positive change? 


The aim of this role is to promote the engagement and participation of people with lived experience across all elements of ACT’s services and deliver activities which engage people in a meaningful way. ACT seeks an enthusiastic, personable and motivated individual to drive our Service User involvement activities across a range of services and promote the benefits of user involvement within the organisation.


The views and lived experiences of those who have benefitted from ACT services will provide a level of insight that will contribute to the forming of strategic directions. As a charity, ACT should be informed by those we serve and as such, we are seeking to increase our ability to evidence meaningful Service User involvement and directly involve those that utilise our services in the shaping of our current and future activities.

Please see attached Supporting Information, Role Description and Person Specification for more information.

ACT is an employer who believes in work-life balance, reward and recognition, and their personnel are their most valuable resource. Support and opportunities for personal development will be provided. For more information on why you should work for us, have a look at our 'Why Work for ACT' brochure below.

As part of our Recruitment Process, we commit to offering an interview to all Veterans seeking employment; service personnel during their resettlement phase; and care leavers.  We therefore recommend that you highlight this in your application.


In some instances we do reserve the right to close a vacancy earlier than the closing date, therefore early applications are encouraged.

Anglia Care Trust is committed to safeguarding and promoting the welfare of vulnerable adults and young people, is an equal opportunities employer which values diversity and expects all staff and volunteers to share this commitment. Successful applicants will be asked to apply for an Enhanced DBS Disclosure.

To apply for this, or any of our available roles, please complete the Application Form and Equality and Diversity Form and send to Caroline Patten at Unit 8 The Square, Martlesham Heath, IP5 3SL or email to

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